Welcome to the Sullivan Way Surgery
The easiest and fastest way to get any kind of help is with askmyGP. It saves us time too, so please help us to help you.
Available 24/7 - we respond in working hours, 8am to 5pm Monday to Friday (Weds half day).
All our registered patients are welcome, parents and carers on behalf of patients too.
You can name a GP if you wish (so long as they are working today You may prefer a telephone, email or face to face response You can sign up now, with no paperwork
****** ONCE YOU HAVE SENT YOUR REQUEST PLEASE LOOK OUT FOR YOUR RESPONSE DIRECTLY FROM THE DOCTOR, THIS IS USUALLY WITHIN THE HOUR WITH DETAILS OF APPOINTMENT TIMES. *****
Through this new website we hope to improve our services to all our patients and enable you to find the information required at the click of a mouse. You can order repeat prescriptions online, download registration forms, cancel existing appointments, change your name and address and much more.
You can find out information about medical conditions and diseases through our patient information leaflets as well as keep up to date with all the latest practice news and developments. You can also allow the nurses to collect travel information by using the Travel Form.
We would be grateful if you could take the "Friends and Family test" which takes about a minute to complete. It is on the right hand side of the page.
Thank you for your continued support.
All patients have been allocated a named GP responsible for your overall care, please contact the surgery if you wish to know who this is. If you have a preference as to which GP that is, then we will make reasonable efforts to accommodate this. This does not effect who you prefer to see in the practice.
We are currently identfying service users with communication needs as part of our service provision. This includes patients, parents, carers and any service users. Do you have a problem with communication:-
Do you need an interpreter? Do you require information in large print? Do you have sensory loss? Do you have any other communication needs? If so please let the receptionist know so we can make a note in your medical record and ensure you have the communication assistance you need.
All consulting and treatment rooms are on ground level and corridors and doors are wide enough for wheelchairs. Please ask the receptionist for extra assistance if required.
Patients who have hearing problems can ask to speak away from the reception area.
If you have sight problems please do not hesitate to ask for assistance if necessary. It would be helpful if you could let the doctor or receptionist know if you are a carer.
Wigan Borough CCG can be contacted on 01942 482 711
Sullivan Way Surgery Publication Scheme
CQC Report Nov2018
Patient Access has been in use in the surgery for some years now and many of our patients are happily using it to let us know that they have changed address, book appointments and order repeat prescriptions over the internet. We offer extended online services by offering patients access to their GP records. The facility is for patients to view online, export or print information relating to medications, allergies, adverse reactions and other items as agreed between you and your GP. See information in the waiting room.
Q. What about children?
We will reduce the set age limit for Patient Access to 12 years and parents can manage the system for their children below that age.
How information about you helps us provide better care
Care Data Poster
Care Data Patient Information Leaflet
Care Data Patient FAQ's
CHOOSE WELL CAMPAIGN
We need you to think about where to access healthcare. Please try to choose appropriately. The leaflet below will help you decide which service is the most appropriate for your symptoms. It explains what each NHS service does, and when it should be used.
Choose Well Guide
PLEASE SEE LEAFLET REGARDING EMERGENCY PLANNING BELOW
EMERGENCY PLANNING LEAFLET
ARE YOU A CARER? - PLEASE LET THE PRACTICE KNOW IF YOU ARE. THERE ARE FORMS NEXT TO THE CARERS INFORMATION IN THE WAITING ROOM. CARERS CAN GET HELP FROM THE CARERS SERVICE!
Please note that in order to book appointments, or order repeat prescriptions online you will need to register. This will involve obtaining secure password details in person from reception.
(Site updated 07/04/2020)